+61 2 0747 5249Malta MGA/B2C/135/2018
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Three ways to a human

Where do I contact Aladdinsgold Casino?

Chat, e-mail and phone reach a real person at Aladdinsgold Casino, and all three answer around the clock, every day of the year.

Get in touch 18+ only. New players. Welcome bonus up to A$1,650 with 27x wagering requirement; 52-day validity applies. Please read full terms before claiming.
Paid to players today
218,047 A$
6,397 Players at the tables now
Licence MGA/B2C/135/2018, issued to Aladdinsgold Casino Ltd. (C-68216, Malta) — publicly verifiable on the MGA register at any time.
With a weekly payout volume of A$34M and a cap of A$76,000 per withdrawal, funds clear fast across all 11 supported payment methods, including PayID and Apple Pay.
Every session and transaction is protected by 256-bit SSL encryption, with player-dispute resolution independently overseen by Gaming Laboratories International.
Channel choices

Choose the line that fits your question

What each line handles, how quickly it replies and which one suits the job in front of you.

Need an answer this minute?
Chat suits a locked account or a bonus that will not load, and a reply lands in about one minute because the window sits on the site while you play.
Start chat
Send the details in writing
Best for documents and payment trails you want in writing; messages sent to [email protected] typically come back within four hours, day or night.
Write to us
Talking beats typing
Ring +61 2 0747 5249 (AEST) when talking beats typing, such as a stuck withdrawal; most calls are picked up in about five minutes by a person.
Call support
Aladdinsgold Casino in Australia

Support built around Australian hours

Once you finish this table you will know the local number, the hours, the languages and where to turn if play stops being fun.

Reach us

Phone+61 2 0747 5249
Time zoneAEST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/135/2018

Get help

Problem gamblingGambling Help Online, Lifeline Australia, National Self-Exclusion Register
Four Complaint Steps

Take Your Complaint Up The Chain

Removes the worry that a complaint disappears once support stops replying to you.

Say What You Want Fixed
Tell support the outcome you wanted, not just what went wrong, and you get a written reply that names who is handling it.
Complaint Reference
Ask for a complaint reference before the chat closes, because that number keeps the thread traceable if you need to write again later.
A Second Pair Of Eyes
Writing to [email protected] lifts the case to a senior reviewer, and the desk replies with its decision in writing.
Support First, Regulator Second
An unresolved case can go to the Malta Gaming Authority, the regulator on our licence, after you have our final written reply.
Six addresses, one each

Pick the address before you write

Matching your message to one desk cuts the back-and-forth, because the person who opens it already handles that job.

Your account

General support and login[email protected]
Document checks and KYC[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints, first step[email protected]
Privacy and data requests[email protected]
Business and partnerships[email protected]
Aladdinsgold Casino Clock

How Long Until Someone Replies?

Clears up the worry about sitting in a silent queue with no idea when anyone will answer.

Live Chat

Chat hoursAvailable 24 hours a day, 7 days a week
Chat first reply1 minute
All hours shownAEST

E-mail

E-mail address[email protected]
E-mail reply4 hours

Phone

Phone number+61 2 0747 5249
Phone wait5 minutes

Independent help, separate from this casino

Three independent organisations support Australian players with gambling problems. They are not part of Aladdinsgold Casino Ltd. and take no cut from your play, so you can speak to them plainly about what is happening and what you want to change.

Gambling Help Online. Counsellors answer online around the clock and walk you through options for cutting back or stopping.

Lifeline Australia. Trained crisis supporters take calls from anyone in distress, including people worn down by gambling losses.

National Self-Exclusion Register. One sign-up blocks you from licensed online gambling sites across Australia for a period you choose.

Learn More
Before You Play

Licensed Abroad, Answerable Locally

Settles which company holds the licence and where written correspondence about your account should go.

The Company

Legal nameAladdinsgold Casino Ltd.
Company numberC-68216 (Malta)
AddressLevel 4, Portomaso, Sliema

The Licence

RegulatorMalta Gaming Authority
Licence numberMGA/B2C/135/2018

Written Contact

E-mail[email protected]
Five answers

Read this before you write to us

Open this when a match has ended and you want a straight answer without waiting on a queue.

trustDo I need to wait until morning to get help?+
No. Support runs 24 hours a day, seven days a week, so a Sunday night query reaches a person just as a Tuesday morning one does. Times we quote are in AEST, the clock you already keep in Australia. Average waits are about one minute on live chat, five minutes by phone and four hours by e-mail.
trustWhat happens when I ask about my own account?+
A short identity check comes first, and it never involves your password. Have your registered e-mail address to hand, plus the last digits of a payment method used on the account. The agent confirms the details match before discussing balances or bonuses.
trustWhat happens when I write in another language?+
Answers come back in English, German, Finnish or Norwegian, matching whichever language you used. Agents in those four languages cover the same hours as the English line. A reply may take slightly longer outside English peak times.
trustCan I get a copy of everything you hold on me?+
Yes. A data request goes to the privacy desk at [email protected], which handles both copies and deletion. Copies are supplied once identity is confirmed, and deletion applies to data the licence does not require us to keep.
trustWhere do I go to shut my account for good?+
Closure starts with support or the live chat team, who action it after confirming it is you. If gambling has become a problem, say so and the agent will also walk you through a cooling-off period or self-exclusion. Nothing further is charged to a closed account.

Aladdinsgold Casino: Bring These Five

Have these open on screen before you open chat or dial the line.

  • Your registered e-mail address
  • Account username or player number
  • Transaction date and amount in A$
  • Screenshot of the error or game
  • Card or wallet used last

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